Project Coordinator

4 days ago

Seattle, Washington, United States Omni Inclusive Full time

{"Responsibilities": "
\t\u2022 Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
\t\u2022 Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
\t\u2022 Monitor collection, delivery, transportation, and manufacturing activities
\t\u2022 Troubleshoot and develop plans of action for issues throughout the patient journey
\t\u2022 Interact with internal and external stakeholders over the phone and email
\t\u2022 Ensure a positive end-to-end customer experience
\t\u2022 Execute escalations and exception processes such as product returns, product replacements, and out of spec product
\t\u2022 Input and maintain transactional data related to patient schedules within Client's scheduling system
\t\u2022 Train treatment sites on patient scheduling processes as assigned
\t\u2022 Document feedback from customers and partners as received
\t\u2022 Create and maintain master data in account management system
\t\u2022 Actively participate in tactical and other meetings as assigned
\t\u2022 Facilitate daily operations activities and meetings including shift turnover on rotating basis
\t\u2022 Provide real-time scheduling portal support to external users
\t\u2022 Monitor and triage requests and issues within the case management system
\t\u2022 Comply with applicable SOPs, work practices, and other documentation
\t\u2022 Establish and maintain a trusted relationship with Client commercial matrix team, clinical partners, and treatment sites as assigned
\t\u2022 Accountable for individual performance
\t\u2022 Execute project tasks as assigned
", "Requirements": "
\t\u2022 Highly self-motivated, self-aware, and professional
\t\u2022 Able to work independently and in groups
\t\u2022 Flexible in responding to quickly changing business needs
\t\u2022 Exceptional customer service orientation
\t\u2022 Skilled at managing tense situations and de-escalation
\t\u2022 Eager to work with teams from other regions and cultures
\t\u2022 Able to share workspace for independent and collaborative work
\t\u2022 Strong sense of ownership and accountability
", "Work Environment": "
\t\u2022 Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function
\t\u2022 Position shift time is 11:00am - 9:00pm PST, Monday - Thursday
", "Education and Experience": "
\t\u2022 Bachelor's degree or 3 years of work experience
\t\u2022 Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
"}

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