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Appointment Coordinator/Healthcare Receptionist

2 months ago

Southfield, Michigan, United States CNS Healthcare Full time

Job Overview

Position Summary

Ideal Candidate:

At CNS Healthcare, a Certified Community Behavioral Health Clinic, our commitment is to uplift the communities we serve. The Customer Care Team is pivotal in this mission, acting as the primary point of contact for our clients. We seek an individual who is dedicated to assisting colleagues, clients, and the community throughout their daily interactions. The Scheduling Representative plays a crucial role in our customer care operations, ensuring that individuals are effectively connected with the necessary providers and services.

Compensation Details:

The initial compensation for this role is set at $17.50 per hour, determined by various non-discriminatory factors such as experience and skill level.

Benefits Offered:

As a valued member of our organization, you will have the chance to significantly impact our community and the lives of those we assist. CNS Healthcare offers a comprehensive total rewards program to support our employees and their families. Below are some key benefits, and you can explore more in our benefits guide available on our careers page:

  • Extensive medical insurance plans
  • Employer-sponsored benefits including dental, vision, life, and short-term disability coverage
  • Retirement plan with generous employer contributions and matching
  • Ample paid time off starting at 18 days per year
  • 16 paid holidays, inclusive of 3 floating holidays
  • Paid parental leave
  • Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA

Role Responsibilities:

Below is a summary of the key responsibilities and qualifications for this position:

  • Answer incoming calls promptly and professionally
  • Assess caller needs accurately by verifying identity and call purpose, directing them to the appropriate resource for resolution
  • Determine scheduling requirements by reviewing electronic health records
  • Utilize the CNS Healthcare scheduling system to arrange appointments for clients with providers
  • Organize transportation services for clients as necessary
  • Monitor scheduling communications to ensure timely follow-up and service arrangements
  • Support clinical staff by notifying them of scheduling changes for clients as required
  • Follow up on assigned tasks, including rescheduling missed appointments
  • Update information in electronic health records as needed
  • Maintain compliance with established policies, HIPAA standards, and regulatory requirements
  • Uphold CNS Healthcare's customer service standards in all interactions
  • Keep relevant agency resources up-to-date for effective call handling
  • Provide assistance to other customer care functions as needed
  • Perform additional related duties as assigned

Required Qualifications:

  • High School Diploma or GED
  • At least 1 year of experience in an office environment
  • Strong commitment to delivering exceptional customer service in a diverse workplace
  • Proficient in data entry, word processing, and telephone communication
  • Ability to think proactively and take initiative
  • Discretion and judgment in handling sensitive information
  • Collaborative spirit and ability to foster positive relationships
  • Commitment to inclusivity and respect for all individuals
  • Valid Driver's License and reliable transportation

Preferred Qualifications:

  • Experience in a medical office setting
  • Familiarity with behavioral health and substance use disorders
  • Proficiency in Microsoft Office Suite
  • Experience with electronic health records (EHRs)
  • Bilingual capabilities

About CNS Healthcare:

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with multiple locations in Southeastern Michigan. Our dedicated team of approximately 400 employees provides essential services to over 7,000 individuals each year.

CNS is committed to delivering integrated health services in collaboration with various community organizations, utilizing a patient-centered approach to enhance the overall well-being of children, adolescents, adults, and seniors.

COVID-19 Vaccination Policy: CNS Healthcare adheres to all federal, state, and local regulations regarding COVID-19 vaccinations. Candidates must provide proof of full vaccination upon starting employment, with reasonable accommodations considered for medical or religious exemptions as per applicable laws.

Equal Opportunity Employer: CNS Healthcare is an equal opportunity employer, welcoming applications from individuals with disabilities and protected veterans.