Healthcare Referral Coordinator

2 weeks ago


Southfield, Michigan, United States ChenMed Full time
Job Title: Healthcare Referral Coordinator

We're looking for a highly skilled and detail-oriented Healthcare Referral Coordinator to join our team at ChenMed. As a key member of our healthcare team, you will play a critical role in ensuring the smooth referral process for our patients.

Key Responsibilities:
  • Coordinate and process patient referrals to completion with precision, detail, and accuracy.
  • Prioritize patient referrals in Primary Care Physicians' panels, expedite, and order referrals within 5 days.
  • Schedule patient appointments with preferred providers and notify them of appointment details.
  • Use Web IVR to generate authorizations and complete orders with proper documentation.
  • Ensure patient referrals are sent to specialist offices and confirmed receipt.
  • Participate in daily huddles with physicians and clinicians to effectively communicate patient needs.
  • Enter inpatient and outpatient elective procedures in HITS tool and ensure patient external missed appointments are rescheduled.
  • Provide exceptional customer service to internal and external customers, including patients and medical team members.
Requirements:
  • High school diploma or equivalent required.
  • A minimum of 1 year of referral experience in a healthcare setting required.
  • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
  • Medical Assistant certification preferred.

At ChenMed, we're transforming healthcare for seniors and changing America's healthcare for the better. Our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly and seeking talented individuals to join our team who share our passion for delivering exceptional patient care.



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