Change Management Specialist
3 days ago
We are seeking a seasoned Change Manager to join our team at LAUNCHTECH, where you will play a pivotal role in driving operational excellence and innovation within our IT ecosystem. As a Change Manager, you will be responsible for overseeing the change management process, ensuring all changes are assessed, approved, implemented, and reviewed in a controlled manner.
Key Responsibilities
- Develop and implement a structured change management process to manage all changes efficiently within our ServiceNow platform and related IT infrastructure.
- Act as a liaison between IT, business units, and stakeholders to ensure clear communication and understanding of changes, their impacts, and benefits.
- Conduct thorough risk assessments for proposed changes, identifying potential impacts and developing mitigation strategies to minimize disruption.
- Support the Agencies Change Advisory Board (CAB) meetings, ensuring that all changes are reviewed, approved, and prioritized in alignment with organizational objectives.
- Coordinate the implementation of changes, ensuring compliance with agreed-upon plans, and conduct post-implementation reviews to assess outcomes and identify lessons learned.
- Maintain comprehensive documentation of the change management process, changes implemented, outcomes, and feedback, providing regular reports to senior management.
Qualifications:
- Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- 3-6 years of experience in change management within IT, with a strong preference for candidates with experience in ServiceNow or similar ITSM platforms.
- Excellent written and verbal communication abilities.
Desired Skills:
- ServiceNow Knowledge: Experience with ServiceNow is highly desirable, especially familiarity with its change management module and capabilities.
- PROSCI ADKAR Knowledge: Previous experience with the PROSCI ADKAR change management process is desirable but not required.
- Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to assess risks and impacts of changes.
- Communication and Leadership: Excellent communication, leadership, and interpersonal skills, with the ability to work effectively across all levels of the organization.
- Organizational and Planning Skills: Exceptional organizational and planning skills, with a proven track record of managing complex changes in a dynamic environment.
- Adaptability: Ability to adapt to changing technologies, processes, and organizational needs, with a commitment to continuous learning and improvement.
This is an exciting opportunity to contribute to the success of a critical federal program, leveraging your expertise to ensure that changes are managed effectively, enhancing system performance, and supporting the agency's mission.
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