Administrative Support Specialist

2 weeks ago


Jacksonville, Florida, United States NorthPort Heating and Air Conditioning Full time
About NorthPort Heating and Air Conditioning

We are a family-owned heating and air conditioning service provider located in Jacksonville, Florida. Our company's philosophy is built on treating every customer with respect and providing continued support even after our services are completed.

We understand that maintaining great relationships with our clients requires us to also maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development.

Job Summary

We are seeking a highly organized and customer-focused Admin / Customer Service Rep to join our HVAC office team. As the "go-to" person at our company, you will be responsible for providing exceptional customer service, answering phones, scheduling with customers, dispatching technicians, and handling administrative tasks.

You will be the face of our company, and your excellent communication skills, both written and verbal, will be essential in maintaining a positive and professional image. If you are a people person who thrives in a fast-paced work environment, we encourage you to apply.

Responsibilities
  • Provide exceptional customer service via phone, email, and in-person
  • Answer and direct calls, schedule appointments, and dispatch technicians
  • Enter work orders, prepare billing, and handle collections
  • Maintain accurate and up-to-date records and files
  • Assist with administrative tasks, such as data entry and document preparation
Requirements
  • Strong knowledge of Microsoft Word, Excel, and Google Docs
  • Efficient and accurate data entry skills
  • Previous CSR or office experience

Two years of CSR and office experience are preferred, but multiple factors will be taken into consideration. If you are a team-oriented individual with excellent communication skills and a strong work ethic, we encourage you to apply.



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