Front Desk Representative

1 day ago

Atlanta, Georgia, United States MCR Hotels Full time
Job Summary

The Front Desk Agent at Aloft Atlanta Downtown is responsible for delivering exceptional guest experiences while managing the hotel's customer-facing administrative processes.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Collaborate with fellow associates and other departments to ensure seamless service delivery.
  • Maintain confidentiality and security of guest information.
  • Document guest requests, complaints, or problems, and notify designated departments for resolution.
  • Follow up to ensure completion and guest satisfaction.
  • Be knowledgeable about hotel services, facilities, and promotions.
  • Log and deliver packages, mail, and messages.
  • Restock front desk area and supplies as required.
Requirements
  • Positive attitude and willingness to learn.
  • Ability to multi-task and be detail-oriented.
  • Problem-solving skills to effectively deal with internal and external customers.
  • Basic English verbal and written communication skills.
  • Ability to work in stressful, high-pressure situations.
  • Basic math skills.
  • Ability to obtain alcohol awareness certification.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Proficiency in Windows operating systems and Company-approved software.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across 37 states and 106 cities. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.

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