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Front Desk Representative

2 months ago

Atlanta, Georgia, United States Highgate Full time

Job Summary

The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities

  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage room reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Stay up-to-date on hotel policies, rates, and promotions, and communicate this information to guests as needed.
  • Collaborate with other hotel departments to ensure seamless service delivery and resolve any issues that may arise.
  • Perform administrative tasks, such as data entry and report preparation, to support the smooth operation of the front desk.
  • Maintain a clean and organized work area, adhering to hotel standards and ensuring a positive guest experience.
  • Participate in ongoing training and development to enhance skills and knowledge, and contribute to the continuous improvement of hotel operations.

Requirements

  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Previous experience in a hotel or related field, with a focus on customer service and front desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

As a Front Desk Agent with Highgate, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional guest service and exceeding expectations. We offer competitive compensation and benefits, as well as ongoing training and development opportunities to help you grow and succeed in your career.