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Front Desk Representative

2 months ago

Atlanta, Georgia, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the front desk area is clean and organized at all times.
  • Perform other duties as assigned to ensure the smooth operation of the front desk.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.