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Front Desk Representative

2 months ago

Atlanta, Georgia, United States Highgate Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities:
  • Answer guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest room assignments, key cards, and other related tasks.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Highgate Hotels is a premier real estate investment and hospitality management company, known for our commitment to excellence and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.