Customer Service Logistics Specialist
2 weeks ago
Moore Advanced Inc. is seeking a dedicated Customer Service Associate to join our logistics team. This role is essential in ensuring seamless communication and coordination between our clients and their customers.
Position Details:
This position is fully on-site.
Compensation:
Day Shift: $21/hour
Night Shift: $22/hour
Employment Type:
Temp to Hire
Shift Availability:
Day Position #5080: 5am-2pm or 8am-5pm. Candidates must be available from 5am-5pm.
Night Position: 6pm-6am. Various schedules including weekends.
Main Responsibilities:
- Respond to inquiries via email and confirm delivery schedules.
- Track shipments to ensure timely delivery.
- Manage all aspects of dispatch communication, excluding the actual dispatching of trucks.
Training:
Training will occur over a period of at least 3 weeks, typically from Sunday to Wednesday, with every other Saturday included. Training may be scheduled during either day or night shifts.
Role Summary:
The Customer Service Associate (CSA) is primarily responsible for fostering and managing relationships between carriers, customers, and sales teams for assigned accounts. This role requires a deep understanding of customer needs and processes, ensuring high-quality service delivery.
Comprehensive Responsibilities:
- Serve as the main point of contact for external customers.
- Analyze incoming communications and provide timely resolutions.
- Build and maintain effective relationships with key internal stakeholders.
- Utilize various dispatch and scheduling systems to resolve issues across business units.
- Stay informed about company policies, procedures, and relevant software applications.
- Identify cost-effective solutions to meet client needs and enhance service delivery.
Qualifications:
Education:
High School Diploma or equivalent.
Experience:
1-3 years of experience in transportation or logistics, with a focus on customer service.
Technical Skills:
Proficient in MS Office applications; ability to manage a high volume of email communications.
Communication Skills:
Strong written and verbal communication skills; adept in conflict resolution, multitasking, and problem-solving.
Moore Advanced Inc. is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, or any other non-merit factors.
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