Customer Service Logistics Specialist

2 weeks ago


Springdale, Arkansas, United States Moore Advanced Inc Full time
Company Overview:

Moore Advanced Inc. is seeking a dedicated Customer Service Associate to join our logistics team. This role is essential in ensuring seamless communication and coordination between our clients and their customers.


Position Details:

This position is fully on-site.

Compensation:
Day Shift: $21/hour
Night Shift: $22/hour


Employment Type:

Temp to Hire


Shift Availability:

Day Position #5080: 5am-2pm or 8am-5pm. Candidates must be available from 5am-5pm.
Night Position: 6pm-6am. Various schedules including weekends.


Main Responsibilities:

- Respond to inquiries via email and confirm delivery schedules.
- Track shipments to ensure timely delivery.
- Manage all aspects of dispatch communication, excluding the actual dispatching of trucks.


Training:

Training will occur over a period of at least 3 weeks, typically from Sunday to Wednesday, with every other Saturday included. Training may be scheduled during either day or night shifts.


Role Summary:

The Customer Service Associate (CSA) is primarily responsible for fostering and managing relationships between carriers, customers, and sales teams for assigned accounts. This role requires a deep understanding of customer needs and processes, ensuring high-quality service delivery.


Comprehensive Responsibilities:

- Serve as the main point of contact for external customers.
- Analyze incoming communications and provide timely resolutions.
- Build and maintain effective relationships with key internal stakeholders.
- Utilize various dispatch and scheduling systems to resolve issues across business units.
- Stay informed about company policies, procedures, and relevant software applications.
- Identify cost-effective solutions to meet client needs and enhance service delivery.


Qualifications:

Education:
High School Diploma or equivalent.

Experience:
1-3 years of experience in transportation or logistics, with a focus on customer service.

Technical Skills:
Proficient in MS Office applications; ability to manage a high volume of email communications.

Communication Skills:
Strong written and verbal communication skills; adept in conflict resolution, multitasking, and problem-solving.

Moore Advanced Inc. is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, or any other non-merit factors.



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