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Client Support Specialist

2 months ago

Springdale, Arkansas, United States Giltner Logistics Full time
Job Title: Customer Service Representative

Location: Springdale, Arkansas

Employment Type: Full-time

Benefits: Comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) plan

Company Overview:
Giltner Logistics is a rapidly growing third-party logistics provider, dedicated to delivering exceptional service across North America. Our extensive network of over 35,000 carriers, combined with our asset-based sister companies, allows us to provide unparalleled logistics solutions to our clients.

Role Overview:
As a Customer Service Representative, you will play a vital role in our operations team, ensuring smooth communication and coordination between our clients and carriers. We are looking for individuals who are committed to excellence and eager to contribute to our success.

Key Responsibilities:
  • Coordinate pick-up and delivery schedules effectively.
  • Manage multiple Transportation Management Systems with ease.
  • Engage with customers via phone to discuss freight opportunities.
  • Compose professional emails to communicate with clients.
  • Maintain a typing speed of at least 50 words per minute and proficiently use 10-key by touch.
  • Utilize Microsoft Office applications, particularly Word and Excel, to perform daily tasks.
Qualifications:
  • Exceptional customer service abilities.
  • Strong attention to detail.
  • Proficient computer skills.
  • Unmatched work ethic.
What We Provide:
  • Opportunities for both professional and personal development.
  • Medical, dental, and vision insurance coverage.
  • Flexible spending accounts.
  • Aflac insurance options.
  • 401(k) retirement plan.
  • Paid time off.
About Us:
At Giltner Logistics, we prioritize building long-term relationships with our customers and carriers, ensuring they receive the respect and service they deserve. Our corporate headquarters is located in Twin Falls, Idaho, with over 40 offices nationwide. We take pride in our commitment to outstanding customer service and a strong work ethic.