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Customer Service Specialist
2 months ago
We are seeking a Customer Experience Representative to enhance our customer service team.
A career at Paschal is more than just a job; it embodies our core values of respect, integrity, and exceptional service. We equip our employees with the necessary tools to thrive in their careers and personal lives. Our culture prioritizes our Customers, Employees, and the Company, while fostering a fun and engaging work environment.
What you will appreciate about working with us:
- Competitive compensation
- Paid Time Off from your first year
- Paid Holidays
- Comprehensive medical, vision, dental, life, accident, and disability insurance
- Retirement savings plan with company matching
- Company-funded life insurance
- Tuition and training reimbursement
- Managing calls and inquiries with a focus on customer service, while also being open to sales opportunities.
- Employing strong verbal and written communication skills when engaging with customers and colleagues across various communication platforms.
- Processing inputs from multiple sources, including social media and internal systems, for follow-ups, scheduling, and outreach.
- Handling a high volume of inbound calls with effective listening, inquiry, and problem-solving techniques, all while maintaining courtesy and respect.
- Documenting detailed and accurate information from customer interactions.
- Supporting field operations, technician scheduling, and interdepartmental collaboration.
- Facilitating warranty claims, parts replacements, and direct communication with customers to ensure proper resolutions.
- Carrying out additional tasks as assigned.
- A genuine desire to contribute to a successful team.
- A high school diploma or GED.
- At least 1 year of experience in customer service.
- A comfort with handling high call volumes.
- A commitment to delivering exceptional customer experiences through a customer-focused approach.
- Outstanding verbal and written communication abilities.
- Strong organizational skills and the ability to multitask effectively.
- Flexibility and adaptability to navigate constant changes.
- The ability to collaborate and work efficiently across various teams.
- Excellent attendance record.
- A keen attention to detail and the ability to meet deadlines.
- Proficiency in MS Word, intermediate skills in MS Outlook, and Excel.
- Experience with multi-line phone systems.
