Transportation Customer Support Specialist

2 weeks ago


Springdale, Arkansas, United States LanceSoft Full time
Position Overview:

The Transportation Customer Support Specialist plays a crucial role in fostering the relationship between the carrier, clients, and sales teams for designated accounts.

This role requires a deep understanding of the client's organization, product requirements, and operational procedures, collaborating closely with the Sales team to ensure exceptional service delivery.


Key Responsibilities:
  • Act as the primary liaison between the Food Supply Chain and designated external clients.
  • Manage all facets of client relationships, including evaluating incoming communications and ensuring timely resolutions.
  • Develop and sustain positive, effective relationships with key internal stakeholders.
  • Utilize various dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling platforms (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to address issues across all business units.
  • Maintain a comprehensive understanding of internal policies, procedures, and software applications.
  • Stay informed about external clients' organizational structures and operational protocols.
  • Leverage available resources to identify cost-effective solutions that meet the needs of both the organization and the client.
  • Innovate and implement solutions to challenges that may disrupt the delivery process, ensuring a positive representation of the organization and accurate product delivery.

Qualifications:
Education:

Bachelor's degree or equivalent experience in transportation or logistics.


Experience:

1-3 years of professional experience in transportation or logistics, beyond standard customer service roles.


Technical Skills:

Proficient in MS Office applications; adept at managing a high volume of email communications.


Communication Skills:

Excellent written, verbal, and interpersonal communication abilities; strong conflict resolution skills; capacity to manage multiple tasks simultaneously; positive demeanor; effective problem-solving and negotiation skills.


Employment Type:

Temp to Hire


Main Duties:

Respond to client communications, confirm deliveries, and monitor for timely delivery. This role encompasses all dispatch-related activities, excluding the actual dispatching of vehicles.



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