Client Support Specialist
2 weeks ago
Location: Springdale, Arkansas
Employment Type: Full-time
Benefits: Comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) plan.
Company Overview:
Giltner Logistics is a leading provider in the logistics sector, dedicated to delivering exceptional service to our clients. Our organization is expanding, and we are looking for motivated individuals to enhance our operations team.
Role Overview:
The Customer Service Representative plays a vital role in our operations, ensuring that our clients receive the highest level of service. This position requires a proactive approach to managing client needs and facilitating smooth logistics processes.
Key Responsibilities:
- Coordinate pick-up and delivery schedules.
- Efficiently navigate multiple Transportation Management Systems.
- Engage with customers via phone to discuss freight opportunities.
- Compose professional email communications.
- Achieve a typing speed of at least 50 words per minute and proficiently use 10-key by touch.
- Utilize Microsoft Office applications, particularly Word and Excel, with proficiency.
- Exceptional customer service abilities.
- Strong attention to detail.
- Advanced computer skills.
- Unmatched work ethic.
- Opportunities for both professional and personal development.
- Medical, dental, and vision insurance coverage.
- Flexible spending accounts.
- Aflac benefits.
- 401(k) retirement plan.
- Paid time off.
Giltner Logistics is an asset-backed third-party logistics provider, offering innovative solutions to our customers. With a vast network of over 35,000 carriers and two asset-based sister companies, we deliver superior service across North America. Our commitment to building long-term relationships ensures that we provide our clients and carriers with the respect and service they deserve. Our corporate headquarters is located in Twin Falls, Idaho, with over 40 offices nationwide. We take pride in our exceptional customer service and strong work ethic.
*All candidates must undergo pre-employment reference checks, background checks, and drug screenings.
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