IT Support Specialist

2 weeks ago

Chicago, Illinois, United States Roseland Community Hospital Full time
Job Title: Information Technology Help Desk Technician

Job Summary:

The IT Help Desk Technician will provide technical support and customer service to hospital staff and patients on computer applications, network, and technical issues. The ideal candidate will have strong analytical and communication skills, with the ability to troubleshoot and resolve technical problems in a timely and efficient manner.

Responsibilities:

  • Manage and resolve help desk tickets in a timely and efficient manner
  • Triage, install, and make changes/repairs to computer hardware and software
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions
  • Provide technical support and guidance to end-users in a professional and courteous manner
  • Follow up with end-users to ensure issues were resolved
  • Stock room management, including shelving, repair, and inventory
  • Provide on-call support as needed on rotation outside of business hours
  • Other duties as assigned

Qualifications:

  • Bachelor's degree in Computer Information Systems or equivalent experience in healthcare and education
  • At least 5-7 years of experience in IT support and customer service
  • Strong knowledge of customer service skills and technical support principles
  • Excellent written and oral communication skills with keen attention to detail
  • Understanding of computer systems, mobile devices, and other healthcare-related technology products
  • Expertise in MS Office products, Windows Servers, and Active Directory preferred
  • Maintain confidentiality of information and possess solid analytical, communication, and technology skills
  • Self-motivated, reliable individual with willingness to learn new technology
  • Customer-oriented, cool-tempered team-oriented individual
  • Able to manage multiple tasks effectively in a high-pressure time-sensitive environment

Physical Requirements:

  • Ability to bend, stretch, twist, or reach out
  • Ability to safely lift heavy objects (PCs, monitors, printers, etc.)
  • Use fingers to grasp, move, or assemble small objects
  • Ability to sit and/or stand for extended periods of time

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