Help Desk Technician
2 days ago
About This Opportunity: We are seeking a Help Desk Technician to join our IT team at Verkada. As a Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting issues, and resolving problems in a timely manner.
Key Responsibilities:
- Troubleshoot complex technical issues and provide timely resolutions to ensure minimal downtime.
- Administer a wide range of SaaS applications, including provision/modification/removal of access as needed.
- Order/procure equipment, maintain vendor relationships, and manage inventory for all IT hardware and software.
- Partner with business units to collaborate on projects and ensure seamless integration.
- SaaS account management with a focus on security and cost evaluations.
- Communicate effectively and concisely to the entire company.
- Support global workforce, partner with overseas IT teams, both employees and consultants.
- Analyze existing processes, suggest improvements, and implement business processes where necessary.
Requirements:
- 5-star customer service mindset.
- Excellent verbal and written communication skills.
- Excellent teamwork skills.
- Familiarity with macOS, Windows, Linux, iOS, and Android devices.
- Ability to administer G-Suite for day-to-day operations.
- Experience working with SSO (Okta, OneLogin, etc.).
- Capable of managing AV hardware and software, including Zoom and other video conferencing software.
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
Benefits:
- Nationwide medical, vision, and dental coverage.
- Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options.
- Paid parental leave policy & fertility benefits.
- Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time.
- Professional development stipend.
- Wellness/fitness benefits.
Compensation: The estimated annual base salary for this position is $90,000 - $130,000 USD.
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