Help Desk Senior Associate
6 days ago
We are seeking a highly skilled Help Desk Senior Associate to join our Tax Operations team at Andersen. As a key member of our team, you will be responsible for providing exceptional technical support to our employees, troubleshooting complex issues, and collaborating with cross-functional teams to drive business outcomes.
Key Responsibilities:
- Respond to and resolve help desk tickets in a timely and professional manner
- Provide advanced technical support to employees, including troubleshooting and resolving complex issues
- Collaborate with cross-functional teams to drive business outcomes and improve processes
- Manage on-going deployment, updates, and prioritization of various application upgrades or development
- Administer new hire technology needs and provide computer orientation to new and existing staff
Requirements:
- Pursuing a Bachelor degree in Information Technology or related field
- Minimum 3 years of relevant work experience
- Exceptional interpersonal and communication skills
- Strong attention to detail and ability to handle multiple tasks in a high-pressure environment
- Basic understanding of networking and network-related hardware
About Andersen
Andersen is a leading professional services organization with a global presence. We offer a competitive compensation package, benefits, and a discretionary employee bonus program. Our firm is committed to diversity, inclusivity, and collaboration, and we strive to create a work environment that is inclusive and respectful of all employees.
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