Help Desk Senior Associate

6 days ago


New York, New York, United States Andersen Full time
About the Role

We are seeking a highly skilled Help Desk Senior Associate to join our Tax Operations team at Andersen. As a key member of our team, you will be responsible for providing exceptional technical support to our employees, troubleshooting complex issues, and collaborating with cross-functional teams to drive business outcomes.

Key Responsibilities:

  • Respond to and resolve help desk tickets in a timely and professional manner
  • Provide advanced technical support to employees, including troubleshooting and resolving complex issues
  • Collaborate with cross-functional teams to drive business outcomes and improve processes
  • Manage on-going deployment, updates, and prioritization of various application upgrades or development
  • Administer new hire technology needs and provide computer orientation to new and existing staff

Requirements:

  • Pursuing a Bachelor degree in Information Technology or related field
  • Minimum 3 years of relevant work experience
  • Exceptional interpersonal and communication skills
  • Strong attention to detail and ability to handle multiple tasks in a high-pressure environment
  • Basic understanding of networking and network-related hardware

About Andersen

Andersen is a leading professional services organization with a global presence. We offer a competitive compensation package, benefits, and a discretionary employee bonus program. Our firm is committed to diversity, inclusivity, and collaboration, and we strive to create a work environment that is inclusive and respectful of all employees.



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