Technical Help Desk Analyst
1 day ago
**About Us**
Alice and Olivia is a leading fashion brand that values innovation and customer satisfaction. We're seeking a skilled Technical Help Desk Analyst to join our team and contribute to our success.
**Job Summary**
This is a fantastic opportunity to work in a dynamic environment and utilize your technical skills to support our employees and retail staff. The successful candidate will have excellent communication skills, a strong understanding of computer hardware and software, and a willingness to learn.
**Key Responsibilities**
- Provide technical support to employees and retail staff for basic IT issues.
- Log and manage incidents and requests in the ticketing system.
- Escala unresolved technical issues to senior support team members.
- Assist with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
**Requirements**
- High School Diploma or equivalent.
- 1-2 years of experience in desktop support or a similar technical support role.
- Certifications are not required but are a plus.
- Basic knowledge of computer hardware and software.
- Strong interest in IT and willingness to learn.
**Salary Range:** $60,000 - $70,000 per year
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