Technical Help Desk Analyst

1 day ago


New York, New York, United States Alice and Olivia Full time

**About Us**

Alice and Olivia is a leading fashion brand that values innovation and customer satisfaction. We're seeking a skilled Technical Help Desk Analyst to join our team and contribute to our success.

**Job Summary**

This is a fantastic opportunity to work in a dynamic environment and utilize your technical skills to support our employees and retail staff. The successful candidate will have excellent communication skills, a strong understanding of computer hardware and software, and a willingness to learn.

**Key Responsibilities**

  • Provide technical support to employees and retail staff for basic IT issues.
  • Log and manage incidents and requests in the ticketing system.
  • Escala unresolved technical issues to senior support team members.
  • Assist with the setup and installation of computer systems, networking equipment, printers, and mobile devices.

**Requirements**

  • High School Diploma or equivalent.
  • 1-2 years of experience in desktop support or a similar technical support role.
  • Certifications are not required but are a plus.
  • Basic knowledge of computer hardware and software.
  • Strong interest in IT and willingness to learn.

**Salary Range:** $60,000 - $70,000 per year



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