Help Desk Specialist

1 week ago


New York, New York, United States PruTech Solutions, Inc. Full time

About PruTech Solutions, Inc.

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We are a dynamic organization dedicated to providing exceptional customer service and support. Our mission is to deliver top-notch solutions that exceed our clients' expectations.

Job Overview

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We are seeking a highly skilled Help Desk Specialist to join our team. The successful candidate will be responsible for handling all customer inquiries, resolving issues efficiently, and providing quality support services.

Key Responsibilities:

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  • Respond to customer inquiries via phone, email, or in-person
  • Resolve technical issues in a timely and professional manner
  • Provide accurate and helpful information to customers
  • Maintain accurate records of customer interactions

Required Skills and Qualifications:

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  • Excellent communication and problem-solving skills
  • Proficient in Microsoft Office applications (Word, Excel)
  • Able to work in a fast-paced environment with multiple priorities
  • Demonstrated ability to gather and assess complex information

Estimated Salary: $45,000 - $60,000 per annum

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Benefits:

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  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and supportive work environment

Other Information:

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PruTech Solutions, Inc. is an equal opportunity employer committed to diversity and inclusion.



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