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San Jose, California, United States International Children Assistance Network Full timeJob Title: Intake Specialist Homelessness Prevention SystemJob Summary:We are seeking a highly organized and detail-oriented Intake Specialist to support our Homelessness Prevention System (HPS) Program. As the first point of contact for potential clients, you will guide them through a screening process to determine eligibility for HPS and assist with the...
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Intake Specialist Homelessness Prevention System
2 months ago
We are seeking a highly organized and detail-oriented Homelessness Prevention Specialist to join our team at International Children Assistance Network (ICAN). As the first point of contact for potential clients, you will play a critical role in guiding them through the screening process to determine eligibility for our Homelessness Prevention System (HPS) program.
Key Responsibilities- Outreach and Engagement: Conduct client outreach at various community events, establish and maintain relationships with other community support agencies, and attend required agency, staff, and community-based meetings and trainings.
- Prescreening and Assessment: Take calls, emails, and referrals to determine eligibility into the HPS program, conduct phone screenings with families to assess their need for Homelessness Prevention services, and enter prospective clients into our database to capture data and for case follow up.
- Intake of Eligibility Documents: Collects and compiles necessary documents to verify eligibility and needs of client, verify eligibility documents for completeness and validity, and explain program guidelines and eligibility criteria to clients.
- Data Management and Quarterly Reporting: Maintain accurate and keep confidential client records, maintain case files and progress notes, and document program activity, including prescreens, intakes, financial assistance, and case management into HMIS within one to 3 business day of activity.
- Minimum 1 year of experience in social services or a related field.
- Strong organizational skills; ability to plan, organize, prioritize and multi-task.
- Ability to work with little direct supervision.
- Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.
- Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach.
- Computer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, Adobe, and the ability to quickly learn and develop proficiency with tracking database systems.
- Bilingual and bicultural in English/Spanish or English/Vietnamese.
- Four-year degree in social work preferred or related degree with case management experience.
- Candidate should be passionate and have commitment to building communities and promoting civic engagement.
- Candidate should have a willingness to learn and a growth mindset.
- Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged.
- Must be able to lift 25 pounds as the service is sometimes physical.
- Must be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend offsite events throughout the county, as appropriate.
- Must be able to work a flexible schedule, which includes evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.
- Salary commensurate with experience.
- 100% employer-funded comprehensive medical, dental, and vision coverage.
- 15 PTO days and 12 paid holidays.
- 403(b) Retirement Plan.
- Significant opportunities for professional development and growth.
