Intake Specialist

6 days ago


San Jose, California, United States International Children Assistance Network Full time
Job Summary

We are seeking a highly organized and detail-oriented Intake Specialist to support our Homelessness Prevention System (HPS) Program. As the first point of contact for potential clients, you will guide them through a screening process to determine eligibility for HPS and assist with the completion of initial applications.

Key Responsibilities
  • Conduct client outreach at community events and establish relationships with other community support agencies
  • Prescreen potential clients to determine eligibility for HPS and conduct phone screenings to assess their need for services
  • Enter prospective clients into our database and determine triage and urgency of cases for HPAT assessment
  • Conduct HPAT interviews and assessments to determine eligibility for HPS and enter results into the HMIS database
  • Collect and compile necessary documents to verify eligibility and needs of clients and explain program guidelines and eligibility criteria
  • Prepare client folders for completeness and prepare Case Managers to take over cases
Requirements
  • Minimum 1 year of experience in social services or a related field
  • Strong organizational skills and ability to work with little direct supervision
  • Ability to communicate effectively with clients and colleagues
  • Proficiency in MS Word, Excel, PowerPoint, and Google Suite
Preferred Qualifications
  • Bilingual and bicultural in English/Spanish or English/Vietnamese
  • Four-year degree in social work or related field
  • Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged
Benefits
  • Salary commensurate with experience
  • 100% employer-funded comprehensive medical, dental, and vision coverage
  • 15 PTO days and 12 paid holidays
  • 403(b) Retirement Plan


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