Intake Specialist Homelessness Prevention System

2 weeks ago


San Jose, California, United States International Children Assistance Network Full time
Job Title: Intake Specialist Homelessness Prevention SystemJob Summary:

We are seeking a highly organized and detail-oriented Intake Specialist to support our Homelessness Prevention System (HPS) Program. As the first point of contact for potential clients, you will guide them through a screening process to determine eligibility for HPS and assist with the completion of initial applications.

Key Responsibilities:
  • Conduct phone screenings with families to assess their need for Homelessness Prevention services
  • Determine triage and urgency of the case for HPAT assessment
  • Enter prospective clients into our database to capture data and for case follow-up
  • Collect and compile necessary documents to verify eligibility and needs of clients
  • Prepare clients' folders for completeness and prepare Case Managers to take over the case
Requirements:
  • Minimum 1 year of experience in social services or a related field
  • Strong organizational skills and ability to work with little direct supervision
  • Strong communication skills and ability to deliver difficult messages with compassion
  • Ability to thrive in a fast-paced environment and maintain a positive, solution-oriented approach
Preferred Qualifications:
  • Bilingual and bicultural in English/Spanish or English/Vietnamese
  • Four-year degree in social work or related degree with case management experience
What We Offer:
  • Salary commensurate with experience
  • 100% employer-funded comprehensive medical, dental, and vision coverage
  • 15 PTO days and 12 paid holidays
  • 403(b) Retirement Plan
  • Significant opportunities for professional development and growth


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