Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled IT Support Technician to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients and internal teams.
Key Responsibilities:
- Provide hardware and software troubleshooting and support for laptops, PCs, thin clients, and mobile devices.
- Resolve Tier 2 and 3 escalated technical issues in a timely and efficient manner.
- Maintain and manage workload through computerized ITSM ticketing and tracking system.
- Collaborate with internal teams to ensure seamless support and service delivery.
Requirements:
- 3+ years' experience in technical support and troubleshooting.
- Strong knowledge of Windows, specifically version 10.
- Experience with Android troubleshooting.
- Excellent communication and customer service skills.
Preferred Qualifications:
- Windows 11 knowledge.
- ServiceNow experience.
- Logistics or warehouse experience.
About the Role:
This is a fantastic opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.
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