Technical Support Specialist

4 weeks ago


Hagerstown, Maryland, United States Insight Global Full time

Job Summary:

We are seeking a skilled IT Support Technician to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients and internal teams.

Key Responsibilities:

  • Provide hardware and software troubleshooting and support for laptops, PCs, thin clients, and mobile devices.
  • Resolve Tier 2 and 3 escalated technical issues in a timely and efficient manner.
  • Maintain and manage workload through computerized ITSM ticketing and tracking system.
  • Collaborate with internal teams to ensure seamless support and service delivery.

Requirements:

  • 3+ years' experience in technical support and troubleshooting.
  • Strong knowledge of Windows, specifically version 10.
  • Experience with Android troubleshooting.
  • Excellent communication and customer service skills.

Preferred Qualifications:

  • Windows 11 knowledge.
  • ServiceNow experience.
  • Logistics or warehouse experience.

About the Role:

This is a fantastic opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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