Product Support Specialist

4 days ago

Hagerstown, Maryland, United States SNC Ltd Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at SNC Ltd. As a Product Support Specialist, you will be responsible for providing technical support and troubleshooting for our product and system prototypes.

Key Responsibilities
  • Provide technical support and troubleshooting for product and system prototypes
  • Assess customer needs and determine the most appropriate technical solution
  • Install, test, and maintain product and system prototypes
  • Coordinate with engineers and operators to resolve technical issues
  • Ensure compliance with aviation safety standards and safe operating practices
  • Perform simple tests such as continuity checks
  • Install and integrate wiring and termination in accordance with system requirements
  • Terminate various coaxial, circular, and MIL-SPEC connectors
  • Use a variety of standard hand tools including crimpers and soldering irons
  • Knowledge of proper ESD controls
  • Windows/Domain administration tasks
  • Patching of product specific systems
Requirements
  • Bachelor's degree in a related field of study or typically 2 or more years of related experience
  • Higher education may substitute for relevant experience
  • Basic understanding of and some experience with wireless networks, tactical communications, and personal computers
  • Communication and customer interface skills
  • Understanding of system level maintenance of networks and communications systems
  • Comprehensive expert level understanding and experience of EO/IR VORTEXi(X), ORION-E, wideband KA SATCOM, radar, COMINT, and BLOS systems
  • Hands-on experience with wireless networks, tactical communications, and personal computers
  • Communication and customer interface skills
  • Progressive experience using troubleshooting techniques
  • Thorough understanding of system level maintenance of networks and communications systems
  • Current/active TS/SCI Clearance
  • Ability to reside outside the continental US, typically for extended periods of time
  • Ability to deploy for a minimum of 90 days and willing to deploy on a 90/30 rotation schedule
  • Deployment work schedule 5/8
  • Current/valid passport and be able to obtain a visa to travel to Korea
  • Ability to adapt to extreme outdoor climates and working conditions
  • Ability to meet current DoD and Combatant Command restriction requirements for deployed locations
  • Must be willing and able to work extended hours, holidays, and shift schedules as required
Preferred Qualifications
  • Working knowledge of operating military units and logistics
  • Familiarity with the network and integration of traditional communications systems and sensors
  • Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
  • Experience with RF, vehicle installation, and maintenance procedures
  • Background in the Aerospace and Defense Industry, Government, or US Military
  • Leadership experience in the military or civilian organization
  • Prior experience in a Lead role; the ability to mentor, train, guide, and inspect the work of subordinates
About SNC Ltd

SNC Ltd is a global leader in aerospace and national security committed to moving the American Dream forward. We are known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs.

We are an Equal Opportunity Employer and welcome our employees to bring their whole selves to their work. SNC Ltd is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.

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