IT Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues on a variety of devices, including PCs, laptops, and mobile devices
- Collaborate with our IT team to identify and resolve complex technical issues
- Develop and maintain knowledge of our IT systems and applications
- Provide training and support to clients on Microsoft Office applications, including Office 365 email and Outlook
Requirements
- 3+ years' experience in IT support, with a focus on hardware and software troubleshooting
- Strong knowledge of Windows, specifically version 10
- Experience with Android troubleshooting
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
- Windows 11 knowledge
- ServiceNow experience
- CompTIA A+ Certified
- N+ Network certification
What We Offer
As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals, with a focus on delivering exceptional client service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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