IT Support Specialist

3 weeks ago


Hagerstown, Maryland, United States Insight Global Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues on a variety of devices, including PCs, laptops, and mobile devices
  • Collaborate with our IT team to identify and resolve complex technical issues
  • Develop and maintain knowledge of our IT systems and applications
  • Provide training and support to clients on Microsoft Office applications, including Office 365 email and Outlook

Requirements

  • 3+ years' experience in IT support, with a focus on hardware and software troubleshooting
  • Strong knowledge of Windows, specifically version 10
  • Experience with Android troubleshooting
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications

  • Windows 11 knowledge
  • ServiceNow experience
  • CompTIA A+ Certified
  • N+ Network certification

What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals, with a focus on delivering exceptional client service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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