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Appointment Coordinator/Healthcare Receptionist

2 months ago

Southfield, Michigan, United States CNS Healthcare Full time
Position Overview:

CNS Healthcare is dedicated to enhancing the well-being of our community members. As a vital component of our Customer Care Team, the Scheduling Representative plays a crucial role in ensuring that individuals receive timely access to necessary services and providers.

Compensation Details:

The initial compensation for this role is set at $17.50 per hour, reflecting a commitment to equitable pay based on skills and experience.

Benefits of Employment:

Working with CNS Healthcare offers the chance to make a significant difference in the lives of those we serve. Our comprehensive benefits package includes:
  • Extensive medical insurance options
  • Employer-sponsored benefits such as dental, vision, life, and short-term disability insurance
  • Retirement plan with a generous company contribution and matching
  • Starting with 18 days of paid time off annually
  • 16 paid holidays, including 3 floating holidays
  • Paid parental leave
  • Eligibility for student loan forgiveness programs
Key Responsibilities:

The Scheduling Representative will be responsible for:
  • Receiving and managing incoming calls with professionalism and courtesy
  • Assessing caller needs accurately and directing them to the appropriate resources
  • Determining scheduling requirements by reviewing electronic health records
  • Utilizing the scheduling system to arrange appointments for clients
  • Coordinating transportation services as required
  • Monitoring voicemail and email for scheduling follow-ups
  • Communicating scheduling updates to clinical staff as necessary
  • Following up on tasks related to missed appointments and rescheduling
  • Updating electronic health records as needed
  • Adhering to policies, procedures, and HIPAA regulations
  • Ensuring high standards of customer service in all interactions
  • Maintaining current knowledge of agency resources for effective call handling
  • Providing support for other customer care functions as needed
  • Performing additional related duties as assigned
Qualifications:

Required:
  • High School Diploma or GED
  • At least 1 year of experience in an office environment
  • Strong commitment to delivering exceptional customer service
  • Proficiency in data entry and telephone communication
  • Ability to take initiative and work independently
  • Discretion in handling sensitive information
  • Strong collaborative skills and ability to build positive relationships
  • Commitment to fostering an inclusive workplace
  • Valid Driver's License and reliable transportation
Preferred:
  • Experience in a medical office setting
  • Familiarity with behavioral health and substance use services
  • Proficiency in Microsoft Office Suite
  • Experience with electronic health records
  • Bilingual abilities
About CNS Healthcare:

CNS Healthcare is a non-profit organization providing integrated health services across multiple clinics in Southeastern Michigan. We are committed to a patient-centered approach, serving thousands of individuals each year.

COVID-19 Vaccination Policy: CNS Healthcare adheres to all relevant laws regarding COVID-19 vaccinations. Proof of vaccination will be required upon employment, with accommodations considered for medical or religious exemptions as per applicable laws.

CNS Healthcare is an Equal Opportunity Employer.