Customer Service Representative

5 days ago

Troy, Michigan, United States Greening Youth Foundation Full time
Job Summary

This is a unique opportunity to join the Greening Youth Foundation team as a Support Service Specialist. As a key member of our team, you will provide exceptional customer service to the public, partners, and USFS staff at the Uwharrie District Office.

Responsibilities
  • Ensure front desk coverage is maintained during normal business hours, including hiring short-term help, volunteers, interns, contractors, or other staff available on the district.
  • Oversight of all front desk operations, including supervision of POSS sales, security of passes and other accountable property, and providing customer service to the public, partners, and USFS staff.
  • Responsible for oversight of employee check-in/out sheet and radio communication with district staff, immediately notifying DR and/or supervisor when employees have failed to report in on time.
  • Ensure timely counting and deposit of collections from campgrounds and vendors through coordination with the Recreation Staff each week.
  • Ensure mailroom is well-stocked and functioning in a manner that provides adequate services to the district staff.
  • Ensure parking lot and office kiosk is well-stocked, clear of debris/snow or ice, and communicate needs to clean parking lot with rec or fire staff.
  • Provide professional, courteous, timely, and accurate information in an efficient manner when working directly with the public, confirming accuracy of policy as necessary with supervisor or other staff.
  • Proactively resolve issues or complaints from the public in a timely manner, seeking assistance from DR, acting DR, recreation staff, or appropriate program area staff officer as necessary.
  • Identify opportunities to improve RD office functionality and appearance for the benefit of the public and employees.
  • Maintain qualifications as a purchase card holder, collection officer, sale of firewood permits, and other roles necessary for the position.
  • Consolidate and monitor planned acquisition and purchase list, communicating directly with district program managers regarding available remaining funding for purchases, travel/training, etc.
  • Manage UCO duties for Uwharrie NF, assist in coordinating all POSS and Recreation fees collection processes with District personnel, and develop improved strategies when/where needed.
  • Maintain understanding of Forest/District budget processes, expenditures, and remaining fund balances, communicating reminders to district via email, staff meetings, or at monthly staff meetings regarding paycheck submittals or other unique circumstances related to pay, travel, etc.
  • Act as the lead micro-purchasing agent for the Uwharrie, maintain all training requirements for yourself, and ensure requisition forms for all purchases are filled out and signed by the Supervisor/District Ranger.
  • Serve as lead for entering contract actions into IAS, ensure IAS requisitions are correctly entered through coordination with district staff and/or SO, and maintain records to standard for purchasing, delegations of authority, etc.
Qualifications
  • Completion of 2 years at an accredited university, an Associate's degree, or higher.
  • US citizenship or permanent residency. RAs must undergo a government background check if selected.
Benefits
  • $16.50/hr.
  • $50/month Commuter Stipend.
  • $1,000/month Housing Stipend.
  • Up to $2,750 available for Forest Service work travel, orientation, trainings, professional development opportunities that align with RA role and goals.
  • Option for health insurance coverage.

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