Graduation Support Coordinator

6 days ago

Los Angeles, California, United States California State University Full time
Job Title: Graduation Support Coordinator

California State University, Los Angeles is seeking a highly organized and detail-oriented Graduation Support Coordinator to join our team. As a key member of the Graduation Office, you will play a critical role in ensuring the smooth operation of our office and providing exceptional support to students, faculty, and staff.

Key Responsibilities:
  • Coordinate the daily office support functions, including communication with students, faculty, and staff.
  • Oversee the accuracy and timely processing of diploma and certificate orders.
  • Provide lead work direction in implementing projects to enhance diploma distribution and applying to graduate.
  • Serve as the lead customer service representative and work closely with the campus community in a professional and friendly manner.
  • Participate in the Commencement Planning Committee and assist with logistical planning for graduation events.
  • Coordinate the distribution of diploma covers for commencement activities.
  • Work closely with the Senior Director of University Events and Protocol to ensure timely delivery of information and data.
  • Monitor the filing and retention of documents and oversee the coordination and distribution of graduation and certificate applications.
  • Provide input on how to streamline office procedures and prepare travel requests and expense reports for Graduation Office staff.
  • Assist with training, planning, and coordinating the day-to-day work of student employees within the graduation area.
Requirements:
  • Equivalent to three years of related office experience.
  • Ability to perform day-to-day work independently under general supervision.
  • Ability to plan, organize, coordinate, prioritize, and monitor varied and complex assignments and projects.
  • Ability to provide independent judgment to address and at times develop practical and thorough solutions to solve problems.
  • Ability to patiently and effectively handle interpersonal contact, including those sensitive in nature.
  • Demonstrated interest and ability to work in a multicultural/multiethnic environment.
Preferred Qualifications:
  • Prior experience working with academic records and knowledge of degree audit systems and/or student record databases.
  • Prior customer service experience.

California State University, Los Angeles is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility, and respect for the rights and sensibilities of each individual.

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