Account Coordinator

3 days ago


Newark, New Jersey, United States WebMD Full time
Account Coordinator Job Description

We are seeking a highly organized and customer-focused individual to join our Account Management team as an Account Coordinator. This is an entry-level position that offers strong growth potential for high performers.

The Account Coordinator will work as part of a team to effectively collaborate with our sponsors to activate campaigns that enable them to reach and engage their target audience on Medscape. You will be responsible for understanding the foundational facets required in maintaining strong customer relationships and supporting the Account Lead on assigned accounts.

Key Responsibilities:
  • Identify opportunities to improve overall client satisfaction, ensuring high-quality and timely delivery of services and products.
  • Prepare various client-facing reports, ensuring accuracy of project details and meeting client deadlines.
  • Present regular updates and reports to clients and management.
  • Work with Account Managers and Project Managers to help manage customer satisfaction by understanding and documenting project statuses.
  • Collect and document critical project data metrics, including tracking tags and program IDs, essential for meeting client satisfaction and key performance indicators (KPIs).
  • Help coordinate with internal teams to ensure projects receive necessary client approvals.
Requirements:
  • Bachelor's degree
  • Experience with a combination of digital production, media, agency, publisher, and/or healthcare experience - pharmaceutical agency experience a plus
  • G-suite, MS Word, Excel, PowerPoint, Workfront or other Project Management systems (eg, Basecamp, MS Project) or related experience and knowledge is preferred
  • Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


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