Guest Services Manager

2 weeks ago


Delray Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time
Detalles del Trabajo

Ubicación del Trabajo
KOLTER HOSPITALITY GROUP

Tipo de Posición
Tiempo Completo

Rango Salarial
$18.00 por Hora

Porcentaje de Viaje
Ninguno

Turno de Trabajo
Cualquiera

Categoría del Trabajo
Hospitalidad - Hotel

Descripción

Resumen: Un Supervisor de Recepción en KOLTER HOSPITALITY GROUP se dedica a ofrecer una experiencia excepcional a nuestros huéspedes, fomentando un ambiente cómodo y acogedor que promueve un servicio de calidad y satisfacción del cliente. Este puesto es responsable de gestionar las operaciones de recepción del hotel.

Expectativas de Desempeño:
  1. Supervisar las operaciones de recepción durante el turno asignado.
  2. Asegurar que el personal de recepción esté familiarizado con los productos y servicios del hotel.
  3. Manejar todas las inquietudes de los huéspedes de manera cortés y eficiente, asegurando que la resolución de problemas sea satisfactoria.
  4. Asistir a los huéspedes con los procesos de registro y salida.
  5. Asegurar que se cumplan las políticas de la empresa relacionadas con el mantenimiento de registros financieros, manejo de dinero y licencias, incluyendo la presentación oportuna y precisa de la información financiera.
  6. Asegurar que las llegadas diarias de VIPs, habitaciones con solicitudes especiales y habitaciones de huéspedes de larga estancia estén pre-asignadas con anticipación.
  7. Comunicar con otros departamentos para coordinar y dar seguimiento a toda la información de huéspedes y habitaciones.
  8. Reportar cualquier elemento que necesite reparación.
  9. Seguir todos los procedimientos de seguridad mientras trabaja.
Expectativas Comportamentales:
  • Ser efectivo e innovador en el manejo y resolución de problemas en el lugar de trabajo.
  • Mantener una actitud positiva y servicial mientras se trabaja en un entorno de ritmo rápido.
  • Comprometido con el éxito y crecimiento de la empresa.
  • Actuar con honor, incluso cuando nadie está mirando.
  • Deseo de crecer y/o desarrollarse dentro de la empresa.
  • Proporcionar un servicio personalizado a los huéspedes con pasión.
KOLTER HOSPITALITY GROUP es un Empleador de Igualdad de Oportunidades.
Se pueden hacer ajustes razonables para permitir que las personas con discapacidades realicen las funciones esenciales. Esta descripción es un resumen de las responsabilidades y calificaciones principales. La descripción del trabajo no está destinada a incluir todas las tareas o calificaciones que pueden ser requeridas ahora o en el futuro. KOLTER HOSPITALITY GROUP es un lugar de trabajo libre de drogas. Se requiere prueba de drogas previa al empleo y verificación de antecedentes.

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