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Guest Services Manager

2 months ago

Ormond Beach, Florida, United States ED Morse Auto Full time

Position Summary:

At Ed Morse Automotive Group, we are committed to fostering a supportive and growth-oriented environment. With over 75 years of experience in the automotive industry, we pride ourselves on delivering exceptional service to both our customers and team members. Our diverse automotive group operates across multiple states, representing a wide array of brands.

Role Overview:
Teddy Morse's Daytona Harley-Davidson, a proud member of the Ed Morse Automotive Group, is seeking a Reception Operations Supervisor to lead our front desk team at the Clarion Inn at Destination Daytona.

Key Responsibilities:
- Supervise front desk activities, ensuring top-notch customer service and satisfaction for all guests.
- Manage guest check-in and check-out processes, addressing special requests to enhance guest experiences.
- Coordinate room assignments and pre-registration to maximize room availability.
- Ensure adherence to credit and cash-handling policies, maintaining accuracy and compliance.
- Act as the primary Manager on Duty (MOD), efficiently resolving guest-related concerns and emergencies.
- Maintain accurate room status updates and communicate effectively with housekeeping and maintenance teams to ensure timely room readiness.
- Demonstrate proficiency in the reservations system, managing bookings, cancellations, and check-out procedures.
- Utilize knowledge of room types and rates to implement effective selling techniques, promoting hotel services.
- Document and communicate important information between shifts to maintain operational continuity.
- Accurately post charges to guest accounts and manage safe deposit box protocols.
- Answer phone inquiries promptly and courteously, directing calls as necessary.
- Report any unusual incidents or requests to the MOD.
- Adhere to safety and emergency protocols, including accident prevention measures.
- Keep the front desk area organized and presentable, setting a standard for the team.
- Adapt to shift changes as required by business needs, ensuring service coverage.
- Participate in departmental meetings to promote collaboration across hotel functions.
- Foster a welcoming atmosphere through positive interactions with guests and staff.
- Take on additional responsibilities as needed to support front desk operations.
- Uphold the standards of excellence that reflect the unique character of our establishment.

Qualifications:

  • Strong verbal and written communication skills.
  • Effective interpersonal and time management abilities.
  • Exceptional guest relations skills.
  • Flexibility and adaptability in a dynamic environment.
  • Familiarity with front office equipment.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Why Choose Ed Morse?
In addition to a fulfilling career, Ed Morse offers a comprehensive benefits package, including:
- Weekly pay
- Unlimited earning potential through bonuses and commissions
- 401K plan with company matching
- Competitive health benefits, including medical, dental, and vision coverage
- Supplemental insurance options, life insurance, and both short-term and long-term disability coverage
- Employee assistance programs
- Quarterly wellness initiatives
- Paid vacation and sick leave
- Six paid holidays annually
- Employee discounts on vehicles, parts, and services
- Referral program incentives
- Opportunities for community involvement through Ed Morse Cares
- Unlimited career advancement potential across multiple states and brands
- Ongoing education and training opportunities.