Guest Services Manager

2 weeks ago

Ormond Beach, Florida, United States ED Morse Auto Full time

Position Summary:

At Ed Morse Automotive Group, we are committed to delivering exceptional service and fostering professional growth within our team. With over 75 years of experience in the automotive industry, our expansive network spans multiple states and encompasses a diverse range of automotive brands.

Role Overview:
Teddy Morse's Daytona Harley-Davidson, a proud member of the Ed Morse Automotive Group, is seeking a Front Desk Supervisor to enhance our guest experience at the Clarion Inn at Destination Daytona.

Key Responsibilities:
- Supervise front desk operations, ensuring outstanding customer service and satisfaction for all visitors.
- Manage guest check-in processes, room assignments, and special requests, focusing on creating memorable experiences.
- Oversee pre-registration and room blocking for incoming guests to maximize room efficiency.
- Ensure adherence to proper credit and cash-handling protocols, maintaining accuracy and compliance.
- Act as the primary Manager on Duty (MOD), addressing guest concerns and emergencies with professionalism and speed.
- Maintain accurate room status updates and coordinate effectively with housekeeping and maintenance teams to ensure timely room readiness.
- Demonstrate proficiency in the reservations system, managing both current and future bookings, cancellations, and check-out procedures.
- Possess comprehensive knowledge of room types, locations, and pricing, utilizing suggestive selling techniques to enhance occupancy and promote hotel amenities.
- Document and communicate essential information between shifts to ensure seamless operations.
- Accurately post charges to guest accounts and manage safe deposit box protocols.
- Answer phone inquiries promptly and courteously, directing calls as necessary.
- Report any unusual incidents or requests directly, serving as the main MOD.
- Adhere to all safety and emergency protocols, including accident prevention measures.
- Maintain a tidy and organized front desk area, setting a standard for the team.
- Adapt to shift changes based on operational needs, ensuring continuous service coverage.
- Participate in departmental meetings and encourage collaboration across hotel divisions.
- Engage positively with all employees and guests, fostering a welcoming environment.
- Take on or delegate additional responsibilities as needed to support front desk functions.
- Uphold the standards of excellence that reflect the unique character and quality of our establishment.

Qualifications:

  • Strong verbal and written communication skills.
  • Excellent interpersonal and time management abilities.
  • Proficient in guest relations.
  • Ability to adapt to changing situations.
  • Familiarity with front office equipment.
  • Competent computer skills, including knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Why Choose Ed Morse?
In addition to a fulfilling career, Ed Morse offers our employees a range of benefits, including:

  • Weekly pay schedule.
  • Uncapped earning potential through bonuses and commissions.
  • 401K plan with company matching.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Supplemental insurance options, including life and disability coverage.
  • Employee Assistance Program.
  • Quarterly wellness initiatives.
  • Paid vacation and sick leave.
  • Six paid holidays each year.
  • Exclusive employee discounts on vehicles, parts, and services.
  • Employee referral incentives.
  • Opportunities for community involvement through Ed Morse Cares.
  • Unlimited career advancement potential across multiple states and brands.
  • Ongoing educational opportunities, including manufacturer and product training.

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