Business Development Manager

5 days ago

Blue Bell, United States Shields Facilities Maintenance LLC Full time
About Shields Facilities Maintenance LLC

Shields Facilities Maintenance LLC is a reputable and rapidly expanding provider of facilities services to esteemed clients across the nation.

Job Summary

We are seeking a highly motivated and detail-oriented Account Manager to join our team. As an Account Manager, you will be responsible for the complete management of assigned customers, from sourcing vendors and ensuring compliance, to tracking work progress at customer locations.

Key Responsibilities:
  • Vendor Management: Source and evaluate qualified competitive vendors who meet all compliance standards.
  • Contract Management: Choose the best vendors to provide needed services and manage contracts with these vendors.
  • Compliance: Ensure compliance on an ongoing basis consistent with company and customer requirements.
  • Issue Resolution: Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
  • Task Management: Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
  • Documentation: Provide appropriate documentation, consistent with the scope of work and customer expectations.
  • Invoicing: Prepare relevant documentation for invoicing and manage any invoicing disputes.
  • Customer Communication: Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
Requirements:
  • Self-Management: Self-managed, with the ability to work with and through a team.
  • Technical Skills: Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
  • Adaptability: Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
  • Decision-Making: Comfort in gathering information and making decisions.
  • Continuous Learning: Interested in learning and growing within their career and motivated by success.
  • Results-Driven: Strong drive for results.
  • Attention to Detail: Disciplined with strong attention to detail.
  • Customer Focus: Concern for delivering work on time and to the client's satisfaction.
  • Problem-Solving: A creative thinker who uses outside-the-box ideas for problem solving.
  • Customer Service: Someone who understands the importance of providing outstanding customer service to our clients.

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