Patient Relations Coordinator
2 weeks ago
Are you looking for a fulfilling opportunity to advance your career with a company that prioritizes patient satisfaction and professional development? Harbor Oxygen is currently in search of a dedicated and skilled Administrative Support Specialist to enhance our team. In this position, you will be instrumental in managing patient interactions and contributing to the overall success of our organization.
As an Administrative Support Specialist at Harbor Oxygen, your primary focus will be on addressing the needs and requests of our patients to ensure a positive experience. You will engage with a diverse array of patients daily through various communication channels. While experience in Durable Medical Equipment (DME) or related sectors is advantageous, we are committed to training candidates who exhibit strong communication abilities, a desire to learn, and a sincere dedication to supporting patients' healthcare needs.
At Harbor Oxygen, our mission is to consistently provide exceptional patient service through thorough consultation and education. The responsibilities of this role include:
Key Responsibilities:
- Ensure effective follow-up on patient communications (calls and emails) until their satisfaction is confirmed
- Promptly address patients' inquiries and concerns
- Prepare for office evaluations and maintain readiness
- Verify the compliance, completeness, and accuracy of documentation
- Collaborate with team members to achieve departmental and organizational objectives
- Foster patient loyalty through outstanding service experiences
Required Skills:
- Experience in DME or Medical Devices is beneficial but not mandatory
- Proven track record of successfully meeting objectives
- Proficiency in relevant software applications and telephone systems
- Ability to learn about our products and services and communicate them effectively
- Exceptional communication and interpersonal skills
- Strong multitasking, prioritization, and time management capabilities
- A minimum of a high school diploma is required
Work Schedule:
This is a full-time role with a standard workweek. Benefits include paid holidays, paid time off (PTO), and a comprehensive benefits package.
If you are eager to make a meaningful impact, enhance your skills, and contribute to patient care, we encourage you to consider this opportunity with Harbor Oxygen.
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