Training and Development Manager

2 weeks ago

Bloomington, Indiana, United States 2020 Search Partners Full time
Job Summary

This is an exciting opportunity for an experienced training professional to make a significant impact on employee development and retention within a service-oriented organization.

Key Responsibilities
  • Design and Implement Training Programs: Develop and deliver training programs tailored to the needs of field technicians and service business personnel.
  • Develop Engaging Training Materials: Create effective training materials, including e-learning modules, workshops, and job aids, to support the learning needs of employees.
  • Lead Onboarding Programs: Develop and enhance comprehensive onboarding programs aimed at improving retention, particularly focusing on employees in their first 12 months of employment.
  • Collaborate with Stakeholders: Work with HR team and management teams to identify and address retention challenges, implementing initiatives to improve employee satisfaction and reduce turnover.
  • Deliver Training Sessions: Deliver training sessions in various formats, such as instructor-led training, virtual classrooms, and self-paced modules, ensuring content is delivered effectively and consistently.
  • Evaluate Training Effectiveness: Develop metrics and assessment tools to measure the effectiveness of training programs and initiatives, making data-driven recommendations for continuous improvement.
  • Align Training with Business Goals: Partner with key stakeholders across departments to align training initiatives with organizational goals and priorities.
Requirements
  • Education: Bachelor's Degree preferably in Human Resources, Education, Business Administration, or a related field.
  • Experience: Minimum of 5 years of experience in training and leadership development, with a strong background in designing and delivering training programs.
  • Business Acumen: Demonstrated experience or exposure to service-oriented businesses, particularly those with field technicians or similar roles.
  • Leadership Skills: Strong leadership and interpersonal skills, with the ability to inspire and motivate others towards achieving organizational objectives.
  • Analytical Skills: Ability to think strategically and align training initiatives with broader business objectives.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively convey complex information to diverse audiences.
  • Flexibility: Ability to thrive in a dynamic and fast-paced environment with flexibility to adjust to changing business needs.
  • Collaboration: Demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships at all levels of the organization.

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