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Learning & Development Manager

2 months ago

Bloomington, Indiana, United States 2020 Search Partners Full time

Training and Development Manager

2020 Search Partners is seeking a passionate and experienced Training and Development Manager to join our client, a leading service-oriented organization. This role offers an exciting opportunity to make a significant impact on employee development and retention within a dynamic and growing company.

Responsibilities:

  • Design, implement, and evaluate training programs tailored to the needs of field technicians and service professionals.
  • Develop engaging and effective training materials, including e-learning modules, workshops, and job aids, to support the learning needs of employees.
  • Lead the development and enhancement of comprehensive onboarding programs aimed at improving retention, particularly focusing on employees in their first 12 months of employment.
  • Collaborate with HR team and management teams to identify and address retention challenges, implementing initiatives to improve employee satisfaction and reduce turnover.
  • Deliver training sessions in various formats, such as instructor-led training, virtual classrooms, and self-paced modules, ensuring content is delivered effectively and consistently.
  • Develop metrics and assessment tools to measure the effectiveness of training programs and initiatives, making data-driven recommendations for continuous improvement.
  • Partner with key stakeholders across departments to align training initiatives with organizational goals and priorities.

Experience and Qualifications:

  • Bachelor's Degree preferably in Human Resources, Education, Business Administration, or a related field.
  • Minimum of 5 years of experience in training and leadership development, with a strong background in designing and delivering training programs.
  • Demonstrated experience or exposure to service-oriented businesses, particularly those with field technicians or similar roles.
  • Proven experience in developing and implementing successful onboarding programs, with a focus on improving retention rates.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate others towards achieving organizational objectives.
  • Ability to think strategically and align training initiatives with broader business objectives.
  • Strong analytical skills to assess training needs, evaluate program effectiveness, and make data-driven decisions.
  • Excellent written and verbal communication skills, with the ability to effectively convey complex information to diverse audiences.
  • Ability to thrive in a dynamic and fast-paced environment with flexibility to adjust to changing business needs.
  • Demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships at all levels of the organization.