Front Desk Manager
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Seminole Gaming. As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and guest service team, ensuring a positive and memorable experience for our guests.
Key Responsibilities:
- Manage and supervise front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
- Conduct regular room inspections to identify areas for improvement and ensure high standards of cleanliness and maintenance.
- Investigate and resolve guest complaints and issues in a professional and courteous manner.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and excellent guest experience.
Requirements:
- High school diploma or equivalent required; bachelor's degree in hospitality or related field preferred.
- At least three years of front desk experience, preferably in a casino or hotel environment.
- Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
- Proficient in MS Office software, including Excel, Word, and Outlook.
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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Front Desk Manager
3 weeks ago
Hollywood, Florida, United States Seminole Gaming Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Seminole Gaming. The successful candidate will be responsible for planning and directing the Front Desk and Guest Service operations to ensure a positive guest experience.Key ResponsibilitiesExhibit conduct in accordance with all Gaming Commission Regulations...
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Front Desk Manager
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