Senior Support Center Manager

12 hours ago


Hollywood, Florida, United States Contact Government Services, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Senior Support Center Manager to join our team at Contact Government Services, LLC. As a key member of our IT department, you will be responsible for leading our service desk operations and ensuring that our clients receive exceptional technical support.

Key Responsibilities
  • Lead and manage a team of support center staff to provide timely and effective technical support to clients
  • Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction
  • Collaborate with IT teams to resolve complex technical issues and improve overall service delivery
  • Monitor and analyze service desk performance metrics to identify areas for improvement
  • Develop and maintain relationships with clients to ensure their technical support needs are met
Requirements
  • 5+ years of experience in IT service management, with a focus on service desk operations
  • Proven track record of leading high-performing teams and improving service delivery
  • Strong technical skills, with experience in IT service management tools and technologies
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
  • Ability to analyze complex technical issues and develop effective solutions
What We Offer
  • A competitive salary range of $73,800 - $106,600 per year
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k), and flexible spending accounts
  • A dynamic and supportive work environment, with opportunities for professional growth and development

Contact Government Services, LLC is an Equal Opportunity Employer. We welcome applications from diverse candidates who share our commitment to delivering exceptional service to our clients.



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