Hotel Front Desk Representative
4 weeks ago
We are seeking a professional and welcoming Hotel Front Desk Agent to provide exceptional service to our guests at Dolce by Wyndham. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.
Key Responsibilities:- Manage guest information and room assignments with accuracy and efficiency
- Work collaboratively with the housekeeping team to ensure rooms are ready for new guests
- Resolve customer complaints in a professional and courteous manner
- Process guest arrivals and departures, including key distribution and credit card information
- Handle incoming calls, online bookings, and in-person requests for room information and amenities
- Excellent communication and interpersonal skills to handle stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of experience in the hospitality industry, preferably in a front desk role
- High school diploma or equivalent required
- Strong organizational, time management, and customer service skills
Dolce by Wyndham is a boutique upscale hotel offering 100 rooms, kosher catering, and a rooftop pool. Our hotel is committed to providing exceptional service and amenities to our guests.
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