Front Desk Hospitality Specialist

4 weeks ago


Hollywood, Florida, United States Margaritaville Hollywood Beach Full time
Front Desk Agent

Margaritaville Hollywood Beach Resort is seeking a dynamic and customer-focused Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.

Responsibilities:
  • Welcoming guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handling check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Providing information about hotel facilities, services, and local attractions.
  • Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.
  • Processing guest payments and maintaining accurate records.
  • Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintaining the cleanliness and organization of the front desk area.
  • Assisting in administrative tasks, such as answering phone calls and handling reservations.
Requirements:
  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.
Benefits:
  • Competitive hourly rate starting at $18.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) matching program.
  • Paid time off and holidays.
  • Hotel discounts and other perks.

Margaritaville Hollywood Beach Resort is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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