Front Desk Hospitality Specialist
4 weeks ago
Margaritaville Hollywood Beach Resort is seeking a dynamic and customer-focused Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.
Responsibilities:- Welcoming guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handling check-in and check-out procedures, ensuring accuracy and attention to detail.
- Providing information about hotel facilities, services, and local attractions.
- Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.
- Processing guest payments and maintaining accurate records.
- Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintaining the cleanliness and organization of the front desk area.
- Assisting in administrative tasks, such as answering phone calls and handling reservations.
- High school diploma or equivalent.
- Prior cash handling experience necessary.
- Exceptional communication skills.
- Very good computer skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
- Competitive hourly rate starting at $18.
- Opportunities for career advancement and professional growth.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) matching program.
- Paid time off and holidays.
- Hotel discounts and other perks.
Margaritaville Hollywood Beach Resort is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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