Front Desk Representative

3 weeks ago


Hollywood, Florida, United States Margaritaville Hollywood Beach Full time
Job Summary

As a Front Desk Agent at Margaritaville Hollywood Beach Resort, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. This is an exciting opportunity to join a dynamic and energetic team, working in a fun and fast-paced environment that is passionate about delivering exceptional guest service.

Key Responsibilities

• Greet and welcome guests with a friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Requirements

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Benefits

Davidson Hospitality Group offers a rich benefit program, including medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match. Working at Davidson is a calling, not just a job. It's part career, part revolution. We're redefining the way quality hospitality is delivered to our guests, clients, partners, and each other.

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