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Administrative Support Specialist

2 months ago

Iowa City, Iowa, United States The University Of Iowa Full time

The University of Iowa Health Care - UI Community Clinics QuickCare is looking for a part-time Clerk III to handle weekend front desk responsibilities, including patient check-in and check-out, as well as appointment scheduling. This role involves high-volume public interaction and requires strong multi-tasking abilities, along with proficiency in managing multi-line phone systems to assist both external and internal clients.

Key Responsibilities:

  • Collects and inputs demographic data into the hospital's EPIC system.
  • Records information regarding referring entities, primary care providers, and other healthcare professionals into the EPIC system.
  • Follows established name search protocols as detailed in the Policy and Procedures Manual.
  • Collaborates with other scheduling clerks to manage incoming calls and provide assistance to patients, physicians, specialty nurses, and other healthcare staff at the Scheduling desk. Takes on the responsibilities of schedulers and/or receptionists during their absence.
  • Maintains effective communication with relevant departments.
  • Performs various clerical tasks as assigned.

University of Iowa Health Care is recognized as one of the leading hospitals in the United States and serves as Iowa's only comprehensive academic medical center and a regional referral hub. Every day, over 12,000 employees, students, and volunteers collaborate to deliver safe, high-quality healthcare and exceptional service to our patients. Our mission is clear: Changing Medicine. Changing Lives.

Core Values:

  • Welcoming: We foster an environment where every voice is valued, promoting the dignity of our patients, trainees, and staff, allowing all to thrive in their health, work, research, and education.
  • Excellence: We strive to achieve and deliver our best in providing quality and accessible healthcare, education, and research.
  • Collaboration: We encourage teamwork with healthcare systems, providers, and communities across Iowa and beyond, believing that compassion-driven collaboration is the most effective approach.
  • Accountability: We act ethically, with fairness and integrity, taking responsibility for our actions and addressing any errors in behavior or judgment.
  • Respect: We are dedicated to creating an inclusive environment where individuals from diverse backgrounds feel safe, seen, and valued.
  • Equity: We commit ourselves to fairness and equity in research, healthcare, education, and health.

Work Schedule: 50% (20 hours per week) on weekends, including holidays.

Compensation: Pay Grade: 08

Benefits Overview:

  • Regular position with a comprehensive fringe benefit package, including paid vacation, sick leave, and various health, dental, life, and disability insurance options, along with generous employer contributions to retirement plans.

Minimum Qualifications:

• A combination of relevant clerical experience, related undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Preferred Qualifications:

• Familiarity with Medical Terminology
• Experience using EPIC
• Customer service experience in a healthcare environment
• Proven excellent written and verbal communication skills.

Application Instructions:

To be considered for this position, applicants must submit a resume and a plain text cover letter addressing how they meet the required and preferred qualifications.