Pharmacy Support Specialist

1 day ago

Iowa City, Iowa, United States The University Of Iowa Full time
Job Title: Pharmacy Support Specialist

The University of Iowa Healthcare, Downtown Campus is seeking a Pharmacy Support Specialist to provide prescription support services for patients to ensure effective and efficient delivery of healthcare. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem-solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer service skills.

Key Responsibilities:
  • Develops and implements a plan of care, responsive to patient/family concerns, healthcare status, available resources, and age-specific problems.
  • Conducts daily triaging of program referrals.
  • Performs social work financial assessments with patient and/or family involvement.
  • Develops benefit assistance plans with patients and/or families that reflect identified problems and incorporate age-related issues.
  • Adjusts plans specific to age- and diagnosis-related issues.
  • Helps patients/families identify their financial resources and provides benefit assistance services responsive to identified problems.
  • Demonstrates knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.
  • Provides and interprets information to patients and families regarding resources and application procedures.
  • Communicates with resources and company programs regarding patient status and progress.
  • Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers.
  • Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement.
Requirements:
  • Completion of a Bachelor's degree or equivalent combination of education and experience.
  • Previous experience (typically 6-12 months) in clinical social work or pharmacy-related experience.
  • Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist.
  • Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.
  • Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
  • Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
  • Effective verbal and written communication skills, active listening skills, and the ability to maintain professionalism while handling difficult situations.
  • Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
  • Familiarity with medical terminology.
Desired Qualifications:
  • Care coordination experience or case management skills in a healthcare setting as part of an interdisciplinary team, including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up, and referrals to appropriate resources.
  • Experience working in a complex hospital system.
  • Experience working in a collaborative team environment.
  • Related experience in Medicaid/TXIX programs, and patient medication assistance.
  • Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
  • Experience in a fast-paced, high-volume work environment.
  • Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.

Benefits Highlights:

  • Regular salaried position located in Iowa City, Iowa.
  • Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.

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