Fitness Club Representative
5 days ago
Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team at Undefeated Tribe. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.
Key Responsibilities:- Deliver exceptional customer service to members and guests, consistently demonstrating a positive and enthusiastic attitude.
- Assist with membership sales, retail, and tanning product sales, promoting membership privileges and services.
- Check in members and guests, resolving any issues or concerns in a professional and courteous manner.
- Communicate special events and promotions to members and guests, ensuring they are informed and engaged.
- Facilitate member requests and forward to management as needed, maintaining a professional and courteous disposition.
- Be an expert in all club facilities, services, programs, and schedules, providing accurate information to members and guests.
- Maintain a clean and organized work area, adhering to company standards.
- Minimum 1 year of experience in a service-oriented position, preferably in a fitness or customer service environment.
- Ability to communicate effectively, demonstrating proficiency in reading and writing skills.
- Strong customer service orientation, with a focus on delivering exceptional member experiences.
- CPR/AED certification required, with the ability to obtain within 30 days of hire.
- Ability to lift or move up to 50 pounds, with physical effort required for daily duties including prolonged standing and walking.
- $12-13/hour + commission, with opportunities for advancement and professional growth.
- PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and free gym membership.
Crunch Fitness is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We strive to create a welcoming and inclusive environment for all employees and applicants, and we prohibit discrimination and harassment of any type.
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Fitness Club Representative
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