Fitness Club Representative
5 days ago
Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team at our Undefeated Tribe location in San Antonio, TX.
Job SummaryThe Member Services Representative is responsible for providing exceptional customer service to our club members and staff, ensuring a warm and welcoming environment for all guests. This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities- Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
- Assists with membership, retail, and tanning product sales
- Promotes membership privileges, including tanning, group fitness, small group training, and childcare
- Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
- Checks in all members and guests in accordance with company procedures, resolving any member check-in with an alert
- Answers phones in a courteous, helpful, and professional manner
- Communicates special events to members and guests
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Is an expert in all club facility, services, programs, and schedules/hours of operation
- Maintains a clean and organized work area
- Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
- May be asked to clean beyond shift duties to support a clean, crisp, and grand-opening ready facility
- Performs opening and closing checklist and duties
- Minimum 1 year of experience in a service-oriented position preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- Must be able to lift or move up to 50 lbs
- Physical effort required for daily duties include prolonged standing and walking
$12-14/hour + Commission
PTO, subsidized health insurance coverage (health, dental, vision) for full-time positions, basic life and AD&D, HSA, short-term disability, and free gym membership
Travel RequirementsNo travel required
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