**Club Operations Manager**

4 days ago


San Antonio, Texas, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Club Operations Manager to join our team at Planet Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a positive and motivating environment for our members and staff.

Key Responsibilities
  • Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Schedule staff and ensure all shifts are covered, ensuring adequate staffing levels to meet member needs.
  • Lead by example, maintaining consistent accountability for direct reports, training, and coaching to ensure adherence to company values and goals.
  • Administer and process all employee payroll, resolving any issues or concerns in a timely and professional manner.
  • Manage progressive discipline and termination as needed, ensuring fair and consistent treatment of all employees.
  • Oversee cleanliness and maintenance of the facility, ensuring a safe and healthy environment for members and staff.
  • Ensure the front desk area and lobby are clean and orderly, participating in regular facility cleaning and club upkeep as needed.
  • Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions, and authorizing expenditures and refunds as necessary.
  • Prepare all HR-related forms and send to Corporate HR and Payroll Team, tracking statistics and reports as required.
  • Provide backup support for any employee who is absent, ensuring seamless coverage of member needs.
Requirements
  • Must be 18 years of age or older, with a high school diploma/GED equivalent and a passion for fitness and health.
  • One to three years of experience in a management role, preferably in the fitness or similar industry.
  • Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building, and coaching skills, with direct experience managing customer-focused teams.
  • Exceptional customer service and conflict resolution skills, with a hard-working, enthusiastic, and energetic management style.
  • Organization, problem-solving, and planning skills, with the ability to work independently and as part of a team.
  • Must have a valid driver's license, acceptable driving record, and own reliable means of transportation.


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