IT Service Management Consultant

4 days ago


Tampa, Florida, United States C4 Technical Services Full time
Job Title: Tech & Business Consultant - ITSM and CMDB

We are seeking a highly skilled Tech & Business Consultant to join our team at C4 Technical Services. As a Tech & Business Consultant, you will play a crucial role in designing and implementing IT service management solutions that meet the needs of our clients.

Key Responsibilities:
  • Define service definitions and service relationships for our catalog of services
  • Analyze a company's IT system and infrastructure to identify areas for improvement
  • Plan and implement IT solutions that meet business needs
  • Facilitate governance review meetings and provide advice on technology best practices
  • Collaborate with technical teams to ensure familiarity with technology and monitor the success of IT solutions
  • Produce detailed reports on the efficacy of technology
Requirements:
  • Strong CMDB familiarity
  • Strong level of understanding of IT Service Management
  • Strong negotiation skills
  • Experience with an ITSM Platform (BMC Remedy Helix or Service Now)
  • ITIL Certified
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Service taxonomy familiarity
  • Strong understanding of technical services, business services, and service offerings
  • Good time management and organizational skills
  • SME in consulting technology with proven implementation experience
Education and Experience:
  • 3-5 years of professional experience as an Architect or consultant working on progressively complex business improvement projects
  • Bachelor's degree in IT-related field or additional related equivalent work experience
  • Strong level of understanding with IT Service Management
  • Strong negotiation skills
  • Experience with an ITSM Platform (BMC Remedy Helix or Service Now)
  • Strong business acumen and communication skills


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