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Regional Operations Leader

2 months ago

Dallas, Texas, United States Trutech Full time

Regional Operations Leader

Job Category: Operations Leadership Requisition Number: DISTR023434

Job Overview

Exciting Management Role with a Leading Wildlife Control Organization

Established in 1984, Trutech Wildlife Service & Critter Control Operations focus on managing nuisance wildlife for both residential and commercial clients, delivering top-tier wildlife, animal, and integrated pest control solutions nationwide. Our commitment to both wildlife and community creates rewarding career opportunities in a stable industry.

Position Overview:

The Regional Operations Leader will oversee the Wildlife Operations team within the designated area. We take pride in our exceptional customer service and seek a candidate who can uphold this standard. In this role, you will manage the sales and administrative activities of your region to ensure quality service delivery and meet performance targets. The Regional Operations Leader is accountable for the overall management, coordination, and assessment of operations while maintaining profit and loss responsibility.

Key Responsibilities:

  • Deliver outstanding customer service
  • Promptly address customer inquiries and issues
  • Supervise field personnel
  • Implement effective route management and foster growth within company parameters
  • Develop existing management staff and field team members
  • Ensure timely completion and submission of essential documentation
  • Recruit and onboard new talent
  • Guarantee compliance with all applicable state and federal regulations
  • Drive one-time and recurring revenue growth
  • Continuously improve profitability
  • Train employees on wildlife biology, entomology, administrative policies, equipment maintenance, time management, ethical practices, and customer satisfaction
  • Ensure all team members are properly registered and complete ongoing education requirements
  • Manage expenses and establish a monitoring approval system

What We Provide:

  • Competitive compensation package
  • Company vehicle, mobile phone, and tablet
  • Comprehensive benefits including medical, dental, vision, and life insurance
  • 401(k) plan with company matching, employee stock purchase options
  • Paid time off, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and scholarship opportunities

Physical Requirements:

  • Ability to safely use a ladder according to manufacturer guidelines
  • Lift and carry up to 75 lbs
  • Access crawl spaces, attics, confined areas, rooftops, etc.
  • Perform administrative tasks while seated for extended periods

Additional Requirements:

A clean driving record and the ability to pass a drug screening are essential. Candidates must be willing to reside or relocate centrally within their assigned region.

As an industry leader, we prioritize our people, progress, and professionalism. As a subsidiary of Rollins, Inc. (NYSE: ROL), we are financially secure and continue to grow. We are proud to be recognized as a Top Workplace by the Atlanta Journal-Constitution.

Skills Required:

  • Teamwork: Advanced
  • Leadership: Advanced
  • Financial Management: Advanced
  • Customer Service: Advanced
  • Communication: Advanced

Education:

Required: High School/GED or equivalent.

Preferred: Some college coursework in Business Administration.

Experience:

Required: Minimum of 2 years in a management role.

Preferred: Proven ability to handle sensitive inquiries and complaints, demonstrated sales skills, and a strong customer service orientation.

We are an Equal Opportunity Employer, committed to providing opportunities for all individuals, including protected veterans and those with disabilities.