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Regional Operations Manager

1 month ago

Dallas, Texas, United States Openlane Full time
Regional Operations Manager

We are seeking a highly skilled Regional Operations Manager to join our team at Openlane. As a key member of our Operations team, you will be responsible for overseeing inspection processes and ensuring quality standards are met.

Key Responsibilities:
  • Manage the hiring process for inspectors, including contractors and full-time employees, in the assigned region.
  • Collaborate with the Sales Team to ensure regional success, including addressing inspection needs, forecasting growth, and managing schedules.
  • Conduct training sessions for all inspectors on the Backlotcars application, inspection process, and job functions.
  • Utilize data analysis to identify inspector trends, assess capacity, and track relevant metrics.
  • Act as the point of contact (POC) for contractors and inspectors, addressing compensation, task assignment, process updates, app-related questions, and other needs.
  • Communicate with various departments regarding inspection feedback and address any questions related to inspections.
  • Collaborate with the Product Team to test new app releases, provide feedback for app improvements, and contribute to app maintenance.
Requirements:
  • Minimum of 3+ years relevant experience or education.
  • Minimum of 2+ years of automotive mechanical experience.
  • Must be able to operate a motor vehicle and possess a valid driver's license.
  • A working knowledge of technology, particularly in submitting electronic inspection reports.
What We Offer:
  • Base salary of $70k and quarterly incentive plan.
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
  • Immediately vested 401K (US) or RRSP (Canada) with company match.
  • Paid Vacation, Personal, and Sick Time.
  • Paid maternity and paternity leave (US).
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
  • Robust Employee Assistance Program.
  • Employer paid Leap into Service Day to volunteer.
  • Tuition Reimbursement for eligible programs.
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
  • Company culture of internal promotions, diverse career paths, and rapid advancement.