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Front Desk Representative

2 months ago

Lancaster, Pennsylvania, United States Restore Hyper Wellness - RHWM004 Full time
About Restore Hyper Wellness

Restore Hyper Wellness is a leading retail provider of alternative health and wellness modalities in the United States. Our mission is to make Hyper Wellness widely accessible, affordable, and fun, helping people from all walks of life feel better and perform at a higher level.

Job Summary

We're seeking a passionate and customer-focused individual to join our team as a Front Desk Sales and Wellness Representative. As the face of our location, you'll play a key role in delivering a high-quality customer experience and promoting our wellness services.

Responsibilities
  • Greet clients and assist them with Restore's wellness services
  • Help clients over the phone, return important voicemails, and facilitate the booking, scheduling, rescheduling, and cancellation process
  • Onboard new clients, completing medical waivers and creating profiles in our point-of-sale system
  • Conduct tours and sell service packages and memberships
  • Educate clients on Restore services, including medical benefits, precautions, and at-home care
  • Perform opening and closing procedures
  • Maintain a safe, clean, and secure environment for all guests and employees
  • Serve as an expert on Restore products and services
  • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle
  • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for their contributions
Qualifications
  • You're passionate about health and wellness
  • You have at least one year of customer service experience in a retail environment
  • Working weekends doesn't bum you out
  • Communication and collaboration are some of your strong suits
  • You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field